Last Updated on 3rd January 2019.
UCNS’ mission is to maximise the availability and performance of clients’ business critical communications infrastructure, delivering outstanding quality and value through our services.
We aim to provide an industry leading, multi-vendor technology monitoring platform with the capability to provide genuine proactive management of business IT infrastructure and to establish ourselves as a trusted partner for Managed IT Services.
The quality of our delivered services is fundamental to fulfilling these commitments.
We define quality as ‘conformance to requirements and fitness for purpose’. We recognise that quality is a universal responsibility, for the entire UCNS business operations including;
- UCNS customer-facing staff at client sites
- UCNS technical support staff
- UCNS Network Operations Centre (NOC) staff
- UCNS partners and supply chain
- Account management team
- Senior leadership team
UCNS believe quality should be totally pervasive in all aspects of our business, with everyone continually seeking ways to improve the quality of their own products and services.
The senior management team uses this policy as a basis for setting quality objectives. Metrics are then used to measure the extent to which we are implementing the policy successfully.